FAQ
Product and Quality
1. What materials are used in the jewelry? Is it hypoallergenic?
Our jewelry is crafted from high-quality materials, including stainless steel and premium finishes like gold and rose gold. Most of our pieces are hypoallergenic and tarnish-resistant, making them suitable for sensitive skin.
2. Is the jewelry available for personalization?
Personalized jewelry options are available.
Personalization:
Include a name, initials, or a special date to make it uniquely yours or meaningful for your loved one.
Once you’ve completed your personalization, simply add the item to your cart, and we’ll take care of the rest!
3. What are the jewelry sizes?
We provide detailed sizing information for each piece. Necklace and bracelet lengths are listed on the product page to help you choose the perfect fit.
4. Are different colors or metals available?
Some items come in multiple finishes, like silver, gold, or rose gold. You can view available options for each product on its specific page.
Shipping and Delivery
5. How long will it take to receive my order?
Since our items are made to order, production usually takes 2-5 business days. After production, domestic shipping generally takes 3-5 business days, and international shipping takes 7-14 business days. You’ll receive a tracking number as soon as your item ships!
6. Do you offer international shipping?
Yes, we now ship internationally! Shipping fees are calculated at checkout based on your location.
7. Can I track my order?
Yes, we’ll provide a tracking number once your order ships so you can follow its journey.
8. What if my order arrives damaged?
We aim for 100% satisfaction! If your order arrives damaged, please contact us with photos of the item, and we’ll arrange a replacement.
Returns, Exchanges, and Policies
9. What is your return/exchange policy?
Due to the personalized nature of our products, we generally only accept returns for defective or damaged items. Please reach out within 14 days of receiving your order if there’s an issue, and we’ll help with a replacement.
10. Can I cancel or change my order after it’s placed?
Unfortunately, we do not allow cancellations. However, if you need to change your order, please contact us immediately, and we’ll do our best to assist if the item is still in production.
Gifting and Packaging
11. Does the jewelry come in gift-ready packaging?
Yes! All our jewelry comes in beautiful, gift-ready packaging, perfect for any special occasion.
12. Can I include a personal message with the jewelry?
Yes, we offer the option to add a personal note. You can include your message at checkout, and we’ll make sure it’s included with your gift.
13. What occasions are these gifts suitable for?
Our jewelry makes a perfect gift for birthdays, anniversaries, Mother’s Day, weddings, and other special celebrations. Let us know if you’re looking for recommendations!
Post-Purchase Care
14. How should I care for my jewelry?
To keep your jewelry in excellent condition, avoid water exposure and store it in a dry place. Use a soft cloth to gently clean it when needed.
15. Can I reorder the same piece in the future?
Yes, we do our best to keep our collections available. If you’d like to reorder, just visit our website or reach out to confirm availability.
Need More Help?
If you have any other questions, feel free to reach out to our support team through the chat on our website or email us at support@rosavine.com.